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STAFF

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Glenn Letteer, Ed.D, MBA
Master Locksmith, Automotive Master Locksmith

Glenn is a Master Locksmith and Automotive Master Locksmith as well as a Safe & Vault Technician, and Financial Institution Physical Security Specialist. He has been employed in the locksmith industry over 27 years and is a 3rd generation locksmith.  He is well versed in all aspects of the locksmith trade. He was nationally recognized with the 2016 Diebold Nixdorf Top 1% of the Top 1% award for his work on safes & vaults. He was chosen from a field of over 3,000 candidates for the award. He is Chief Instructor for American Center For Locksmith Training and Educational Director and one of the founding members of Professional Locksmiths of America (PROLOA) , a national locksmith trade association founded in 2002. Glenn holds a Doctor of Education with a concentration in Performance Improvement, a Master of Business Administration (MBA) with a concentration in Resource Allocation, a Bachelor's degree in Criminal Justice / Intelligence Studies, a post graduate certificate in Counter Terrorism, and is a certified Electro-mechanical Engineer as well as a certified Six Sigma Master Black Belt (SSMBB), Lean Six Sigma Black Belt (LSSBB) and a 3rd generation Federal Aviation Administration licensed pilot. 

Lance Letteer, MBA

Master Locksmith, Automotive Master Locksmith

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Lance received locksmith certification in 2008 and is a 4th generation locksmith. He holds a Master of Business Administration (MBA) with a concentration in Information Technology Management and a Bachelor's degree in Security Management / Information Security.  He is also an instructor for American Center For Locksmith Training teaching General Locksmith  courses.  He is a Master Locksmith in the area of general locksmithing and received Automotive Master Locksmith certification in 2024.

Lucia Letteer, MBA
Inventory Specialist

Lucia is our inventory specialist as well as our shop apprentice.  She handles all of our stock and special orders as well as day to day basic locksmith duties in the shop such as rekeying locks and cutting keys.  She holds a Master of Business Administration and is a wonderful addition to our business and family.

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Petra Letteer, MA
Shop Manager/ Locksmith IV, Automotive Locksmith III

Petra is our Ogden shop manager and handles our day to day scheduling as well as car openings, rekeys, and key programing.  She holds a Masters degree in Emergency & Disaster Management as well as a Bachelors degree in Criminal Justice/ Intelligence Studies.  She has worked in the locksmith industry since 1997.

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H.M. Dougal

Founder/Master Locksmith

H.M. Dougal is the Grandfather of Glenn Letteer and Great Grandfather of Lance.  He began locksmithing in 1953 in Boise, Idaho.  He opened his shop as Harold's Lock & Key.  After retiring from locksmithing in 1997, Glenn Letteer took over the company and renamed it Key Man Lock & Safe.  Today he is 97 years old and holds an advisory position with the company and American Center For Locksmith Training.

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Ezra A. Letteer
Future Locksmith

Ezra is the Great-Great Grandson of our family 1st generation locksmith H.M. Dougal, Grandson of Glenn Letteer and son of Lance Letteer.  Ezra has been at our shop since he was two weeks old.  He can be found playing with locks and keys at our shop weekday afternoons.  Our hopes are he will be our family's 5th generation locksmith

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Sophie Letteer
Parti Yorkie, Shop Dog, Princess

Sophie is our Ogden shop dog.  She loves nothing more than to "Go to work".  When she is not busy greeting customers, she can be found sleeping in her fuzzy pink bed under our reception counter.  We have given up hope of Sophie ever becoming a locksmith as she seems more interested in socializing.

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Ruby Letteer
Blue Merle Yorkie, Shop Dog

Ruby is our newest team member.  When she isn't sleeping under the front desk, she can be found wrestling with her sister Sophie.

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